Shipping policy

Last Updated: June 8, 2025

At Zexok, we aim to ensure your premium product reaches you safely and swiftly. Please review our shipping terms below.

Delivery Coverage

We currently ship across India via our trusted logistics partners. International shipping is not available at this time.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Orders placed after 6 PM IST are processed the next business day.

Shipping Time

📦 Estimated Delivery Time:

  • Metro cities: 2–5 business days

  • Other areas: 4–7 business days

  • Remote locations: May take longer depending on courier coverage

You’ll receive a tracking link via SMS/email once your order is shipped.

Shipping Charges

  • Standard shipping is free on all prepaid orders.

  • For Cash on Delivery (COD) orders, a nominal COD charge may apply.

Note: Shipping fees (if any) are non-refundable.

Delays & Exceptions

Delivery may be delayed due to:

  • Public holidays, natural disasters, strikes, or courier issues

  • Incomplete/incorrect shipping address

  • Remote or hard-to-reach areas

Zexok is not liable for delays caused by third-party logistics partners but we will always assist in resolving any issues.

Undelivered or Returned Packages

If your order is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Customer unavailability

We will contact you to re-attempt shipping. Re-shipping fees (if applicable) must be paid by the customer.

Need Help with Your Delivery?

We're here to help with any shipping queries or issues.

📧 Email: wecare@zexok.com
📍 Address: First Floor, B.H. Tower, Aakliya Choraya, Opp. Merry Ice Cream, Behind Aakhliya Circle, Baldev Nagar, Jodhpur, RJ 342008, India