Refund policy

Last Updated: June 8, 2025

At Zexok, we are committed to delivering high-quality products and a premium customer experience. If you receive a damaged or non-functional product, we're here to help.

Eligibility for Return or Replacement

We accept return or replacement requests only if:

  • The NFC card is damaged upon delivery

  • The product is not functioning due to a manufacturing defect

We do not accept returns for:

  • Products damaged due to misuse

  • Cosmetic wear and tear from usage

  • Return requests made after 7 days of delivery

  • Personalized/customized items (unless defective)

Return Conditions

To qualify for a return or replacement:

  • You must contact us within 7 days of delivery

  • The item must be unused and in original packaging

  • You must provide photo/video proof showing the issue

How to Request a Return or Refund

To start the return or refund process:

📧 Email us at wecare@zexok.com
Include:

  • Your Order ID

  • A description of the issue

  • Clear photo or video evidence

Refund & Replacement Process

Once verified, we’ll offer the following based on your preference:

  • A replacement product shipped to you

  • A full refund to your original payment method

Refunds are processed within 7 business days after approval.

Return Shipping

If required, return shipping instructions will be provided by our team. In certain cases, return shipping may be the customer’s responsibility.

Need Assistance?

If you have any questions about this policy or need help:

Email: wecare@zexok.com
Address: First Floor, B.H. Tower, Aakliya Choraya, Opp. Merry Ice Cream, Behind Aakhliya Circle, Baldev Nagar, Jodhpur, RJ 342008, India