Privacy policy

Last Updated: June 8, 2025

Zexok (“we”, “us”, or “our”), operated by Beaspirer (until Zexok is registered as a separate company), respects your privacy and is committed to protecting your personal data in accordance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at https://zexok.com (“Site”) or interact with our services. By using the Site or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide directly:

  • Full name, email, phone number, shipping/billing address

  • Payment details (collected securely via payment gateways)

  • Account login information (if you create an account)

  • Messages, support queries, reviews, or feedback

Information collected automatically (via cookies and analytics tools):

  • IP address, browser type, operating system, referring pages

  • Session data: time spent, clicks, pages visited

  • Device data and approximate geolocation

From third-party services:

  • Shopify (our e-commerce provider)

  • Payment processors and shipping/logistics providers

  • Marketing or analytics services

2. Use of Your Information

We use your personal data to:

  • Process and fulfill orders

  • Facilitate payments, returns, and refunds

  • Provide support and respond to queries

  • Improve website performance and user experience

  • Send transactional updates, promotions, or alerts (with your consent)

  • Detect fraud, enforce our policies, and comply with Indian law

3. Consent and Legal Basis

We collect and process your data with your consent or under other legal bases permitted by Indian law. You can withdraw consent at any time by writing to: wecare@zexok.com.

4. Data Sharing

We do not sell your personal information. However, we may share it with:

  • Service providers (e.g., Shopify, shipping partners, IT vendors)

  • Payment gateways (e.g., Razorpay, PayU)

  • Government authorities, when legally required

  • Third parties in the event of a business restructure, acquisition, or merger

All data sharing is done in accordance with applicable privacy and contractual safeguards.

5. Cross-Border Data Transfers

Your data may be stored or processed on servers located outside India (e.g., via Shopify). We ensure data transfers are secured through standard contractual clauses and adequate protection measures.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment and customer service

  • Legal, tax, and audit obligations

  • Resolving disputes or enforcing agreements

After this period, data is securely deleted or anonymized.

7. Your Rights Under Indian Law

Under the DPDP Act, 2023, you have the right to:

  • Access your personal data

  • Request corrections

  • Withdraw consent

  • Request deletion (under certain conditions)

  • Lodge complaints with the Data Protection Board of India

To exercise these rights, contact: wecare@zexok.com

8. Data Security

We implement industry-standard measures in line with Rule 8 of the IT Rules, 2011, including:

  • SSL encryption

  • Firewalls and intrusion detection

  • Access restrictions

While we work hard to protect your data, no system is fully immune from risks.

9. Cookies

Our Site uses cookies for:

  • Personalizing your shopping experience

  • Tracking session activity and order flows

  • Analyzing visitor behavior

You can control cookies via your browser settings. Disabling cookies may affect certain features of the Site.

10. Children's Privacy

Our services are meant for users aged 18 and above. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.

11. Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

12. Grievance Officer (As per Indian IT Act)

To address any concerns regarding this policy or your data, please contact:

Name:Zexok Team
Email: wecare@zexok.com
Address: First Floor, B.H. Tower, Aakliya Choraya, Opp. Merry Ice Cream, Behind Aakhliya Circle, Baldev Nagar, Jodhpur, Rajasthan - 342008, India
Working hours: Monday to Friday, 10 AM – 6 PM IST

13. Contact Us

📧 Email: wecare@zexok.com
📍 Address: First Floor, B.H. Tower, Aakliya Choraya, Opp. Merry Ice Cream, Behind Aakhliya Circle, Baldev Nagar, Jodhpur, RJ 342008, India