User Data Deletion Instructions

User Data Deletion Instructions

Last Updated: September 25, 2026

At Zexok, operated by Beaspirer until Zexok is registered as an independent corporate entity, we take your privacy and personal data rights seriously. In accordance with Meta Platform Terms, the Digital Personal Data Protection Act, 2023, and global data privacy standards, users who interact with our website or our multi-channel conversational automation platform have the right to request the complete deletion of their personal data and interaction history.

This page provides step-by-step instructions on how to request the deletion of your data from our systems or remove our app from your connected social media accounts.

What Data We Collect and Store

Depending on your interactions with Zexok or businesses using our platform, stored data may include:

  • Basic profile details, including your full name, email address, phone number, and delivery address.
  • Social media platform identifiers, including your Instagram Scoped ID, Facebook Page-Scoped ID, or social username.
  • Conversation transcripts, including direct messages, button selections, and incoming comment history processed through our automations.
  • Tags, custom attributes, and contact timeline records created during customer support or marketing interactions.
  • Social account access tokens, stored securely with AES-GCM encryption for business accounts connecting their channels.

Method 1: Remove the App Through Facebook or Instagram Settings

If you have connected your social account or granted permissions to our app and wish to revoke access directly, you can disconnect the integration within your social media settings.

For Instagram Accounts

  1. Log into your Instagram account on your mobile app or desktop browser.
  2. Navigate to your Profile and open Settings and Privacy.
  3. Select Website Permissions, then click Apps and Websites.
  4. Locate Zexok under the Active tab.
  5. Click Remove to revoke all application access and permissions immediately.

For Facebook Accounts

  1. Log into your Facebook account and go to Settings & Privacy, then open Settings.
  2. Scroll to the Permissions section on the left menu and select Apps and Websites.
  3. Find Zexok in the list of authorized applications.
  4. Click Remove next to the application name.
  5. Check the option to delete all posts, videos, or events published by the app if desired, then click Remove to confirm.

Method 2: Request Full Data Deletion from Our Servers

Revoking app permissions stops future data collection. If you also wish to permanently erase all existing customer records, conversation transcripts, and platform identifiers from our production databases, submit a data deletion request directly to our technical team.

Email: wecare@zexok.com

Subject Line: Data Deletion Request

Information to Include:

  • Your full name and registered email address.
  • Your Instagram handle, Facebook profile link, or phone number.
  • A clear statement requesting the deletion of your personal data.

Method 3: For Business Channel Operators

If you are a business owner or creator who connected an Instagram Professional account or Facebook Page to our conversational automation platform and wish to completely delete your workspace data:

  1. Open your Zexok Automations Studio dashboard.
  2. Navigate to Channels and select your connected channel.
  3. Click Disconnect Channel to revoke and purge all stored access tokens and webhook subscriptions.
  4. Email wecare@zexok.com requesting full workspace erasure. We will purge all associated contact lists, custom variables, automation flows, and execution logs.

What Happens After You Submit a Request

  1. Verification: Within forty-eight business hours, our privacy team verifies the identity of the requester to prevent unauthorized deletion.
  2. Purging: We execute an automated purge across our production databases and backup archives. This removes your contact profile, custom fields, conversation history, and social platform identifiers permanently.
  3. Third-Party Disconnect: Any active webhook routes or token associations linked to your identifier are severed immediately.
  4. Confirmation: You will receive a written confirmation email from wecare@zexok.com with a unique confirmation tracking code once the deletion is complete.

All verified data deletion requests are finalized within thirty calendar days from the date of submission.

Privacy Support and Contact Information

Email: wecare@zexok.com

Physical Address: First Floor, B.H. Tower, Aakliya Choraya, Opp. Merry Ice Cream, Behind Aakhliya Circle, Baldev Nagar, Jodhpur, Rajasthan 342008, India

Support Hours: Monday to Friday, 10 AM to 6 PM IST